Disconnecting and deleting your data

How to stop syncing, close your account, and have your data deleted.

Disconnecting Xero or ServiceM8

On Settings → Connections, press Disconnect next to the connection. Sidekick stops syncing it and deletes the access it held, so it can no longer read that account. Everything already synced is kept, so your history, trends and client matches are still there. The connection shows as Disconnected · history kept.

Press Reconnect any time to pick up where you left off. To have the data itself deleted, close your account (below).

You can also remove Sidekick's access from inside Xero (Settings → Connected apps) or ServiceM8 (Settings → Add-ons).

Closing your account

To close your account, contact us. We close it, stop all syncing, and delete your account and all of its data within 30 days.

If you'd like it deleted sooner, say so and we'll delete everything within 7 days.

Seeing or correcting your data

Ask through Contact us to see or correct what we hold. Our privacy page lists everything Sidekick stores and how it's kept.

Still stuck? Contact us or use the Feedback button at the bottom right of any page in Sidekick.