Privacy

Last updated 17 October 2026

Tradies Sidekick is an Australian business. This page covers what we collect, why, where it's kept, and how to have it removed.

If you register for early access

We keep your name, email, business name, trade and team size, so we can contact you about early access. That's all we use them for.

If you send us a question

We keep your name, email and message, so we can reply.

If you use the app

When you connect Xero or ServiceM8, Sidekick gets read-only access: it can't create, change or delete anything in either. It stores a copy of this data to run your dashboard:

From Xero

• Invoices, payments and credit notes.
• Your supplier bills, including repeating bills, and the supplier names on them (encrypted).
• Your bank account balances and the monthly totals in and out of each account (account names encrypted) — never individual transactions.
• Your customers’ names, emails and phone numbers (encrypted).
• Your profit-and-loss report, including wages and owner drawings.
• Your chart of accounts and tax rates.
• Your payroll: pay runs, and each employee’s pay rate and hours (pay rates encrypted).

From ServiceM8

• Jobs, their site address, the time recorded against them, and the materials used.
• Job types, job payments, and any equipment recorded against a customer.
• Your clients’ names, emails and phone numbers, and their street addresses (all encrypted).
• Any feedback your customers have left.
• Your staff and their recorded work hours.

While you're logged in we also record which pages you open, your IP address and your device type (for example, "iPhone, Safari"), so we can see what's used and fix what isn't. From the IP address we may work out the state and country you're browsing from, for example "New South Wales, Australia". We never record your suburb or street.

Where it's kept

• On a server in Sydney. Contact details, addresses, pay rates and access tokens are encrypted.
• We use Resend to send emails, such as alerting us to a new registration. The email passes through their service.
• We never sell your data or share it with anyone else.

Cookies

One cookie, to keep you logged in. Your light or dark mode choice is saved in your browser. No advertising or tracking cookies.

Your choices

• Disconnect Xero or ServiceM8 at any time from the Connections page.
• Ask us to see, correct or delete what we hold about you. We'll delete your account and its data within 7 days.

To ask, use Contact us.

Making a complaint

If you think we've mishandled your information, tell us through Contact us. We'll look into it and reply within 30 days.

If you're not happy with our reply, or don't hear back in 30 days, you can complain to the Office of the Australian Information Commissioner (OAIC): oaic.gov.au/privacy/privacy-complaints, or phone 1300 363 992.